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Should you be unhappy with your purchase, Aird’s of Lochinvar will refund or exchange within 30 days of the date on your receipt. In order to return your purchase, please follow the simple procedure below:

1. Ensure the product is in its original condition and packaging and is in a resaleable condition.

2. Return the product, accompanied with your details and copy of  your receipt to:

Aird’s of Lochinvar - Internet Returns
801 New England HWY
Lochinvar NSW 2321

*Please Provide your name and contact details, Phone number, email, etc. This will allow Aird's to contact you to make arrangements for refund.               ( Please Don't include any credit card or bank details )  

Aird’s of Lochinvar will refund your credit card or provide a replacement. Where a replacement is required, your credit card will be charged for the additional freighting costs and any pricing differences.

Out of Stock Product: We will advise by email or phone if an item is out of stock, along with the expected delivery time. Please note that your order will only be delivered in full, when all products are available.

Gift Vouchers: At this time Aird’s of Lochinvar Gift Vouchers are only available for redemption in store.

Delivery Time: Orders placed on the Aird’s of Lochinvar On-line Store will be shipped on the following business day using Australia Post, provided that the item(s) are in stock.

Freighting Charges:The product prices do not include freight. You will be advised of the freighting charge at the time of check out, prior to entering your payment details.​​

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