Returns & Exchange Policy

Should you be unhappy with your purchase, Aird’s of Lochinvar will refund or exchange within 30 days of the date on your receipt. Exchanges on incorrectly ordered goods will incur additional freighting costs.

In order to return your purchase, please follow the simple procedure below:
1. Ensure the product is in its original condition and packaging and is in a resaleable condition.
2. Return the product, accompanied with a completed returns form (printed from this website) and your receipt to:

Aird’s of Lochinvar - Internet Returns
801 New England HWY
Lochinvar NSW 2321

Aird’s of Lochinvar will refund your credit card or provide a replacement. Where a replacement is required, your credit card will be charged for the additional freighting costs and any pricing differences.

Download and fill out our Returns PDF form. 

Out of Stock Product
We will advise by email if an item is out of stock, along with the expected delivery time. Please note that your order will only be delivered in full, when all products are available.

Gift Vouchers
At this time Aird’s of Lochinvar Gift Vouchers are only available for redemption in store.

Delivery Time
Orders placed on the Aird’s of Lochinvar On-line Store will be shipped on the following business day using Australia Post, provided that the item(s) are in stock.

Freighting Charges
The product prices do not include freight. You will be advised of the freighting charge at the time of check out, prior to entering your payment details.

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